Privacy Policy

Effective Date: February 2026

FlowBridge Automation LLC (“FlowBridge,” “we,” “our,” or “us”) provides SMS-based communication support for local service businesses. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

We may collect the following information when you communicate through a participating business:

• Phone number
• Message content
• Date and time of communication
• Basic messaging metadata needed to operate and support the service

2. How We Use Information

We use collected information to:

• Relay messages between customers and participating service businesses
• Send service-related responses and follow-up messages
• Maintain system functionality, reliability, and security
• Respond to support or compliance-related requests

3. Information Sharing

We do not sell, rent, or share personal information with third parties for marketing purposes.

We may share information only as needed with:

• Participating service businesses involved in the communication
• Telecommunications and infrastructure providers required to deliver SMS messages
• Service providers assisting with hosting, operations, or security
• Government or legal authorities when required by law

4. Data Retention

We retain information only as long as reasonably necessary to operate the service, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

5. Data Security

We implement reasonable administrative, technical, and operational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

6. Your Choices

You may opt out of SMS communications at any time by replying STOP to a message. After opting out, you will no longer receive SMS messages through that message flow unless you later provide renewed consent where permitted.

7. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

9. Contact

If you have questions about this Privacy Policy, contact:
FlowBridge Automation LLC
gianni@flowbridge-automation.com